A Message to Our Valued Owners:
We would like to thank you for your selection of a Subaru vehicle. At Subaru, we take pride in our products and are committed to your continued
satisfaction. It is with your continued satisfaction in mind that we are announcing the following recall service program.
Subaru of America, Inc. has determined that a defect, which relates to motor vehicle safety, exists in certain 2015 model year Legacy vehicles, 2015 model year Outback vehicles, 2015 model year Impreza vehicles, 2015 model year XV Crosstrek vehicles, and 2016 model year WRX vehicles equipped with a driver assist system.
In the event of a brake lamp switch failure, the automatic pre-collision braking feature of your vehicle.s driver assist system will not operate even though the "Obstacle Detected" warning will be displayed to alert the driver that a frontal collision may be imminent. This may increase the risk of a crash, possibly resulting in personal injury or death.
Upon noticing the .Obstacle Detected. warning, the driver should apply the brake pedal when necessary to safely stop the vehicle.
THE BRAKES IN YOUR VEHICLE WILL CONTINUE TO OPERATE NORMALLY DESPITE THE UNAVAILABILITY OF AUTOMATIC PRE-COLLISION BRAKING.
WQS-54 Safety Recall FAQs:
Q: What should I do?
A: You should immediately contact your Subaru retailer (dealer) for an appointment to have the driver assist system in your vehicle reprogrammed.
Q: Are there any precautions I should take until this repair is performed?
A: As a precaution, until this repair is performed, upon noticing the .Obstacle Detected. warning, you should manually apply the brake pedal when necessary
to safely stop the vehicle. If you do not, the driver assist system will not automatically apply the brakes for you.
You should also avoid using the driver assist system.s adaptive cruise control feature until this repair is performed. Adaptive cruise control will not automatically apply braking when the vehicle you are following reduces its speed. Instead it will operate in a manner similar to ordinary cruise control, requiring you to manually apply the brake pedal to ensure that there is sufficient following distance.
Q: What will be done to the vehicle?
A: Subaru will reprogram the driver assist system in your vehicle at no cost to you.
Q: What Subaru models are involved?
A: Certain 2015 model year Legacy vehicles, 2015 model year Outback vehicles, 2015 model year Impreza vehicles, 2015 model year XV Crosstrek vehicles, and
2016 model year WRX vehicles equipped with a driver assist system.
Q: How much will this recall cost?
A: This recall will be performed free of charge at any authorized Subaru retailer.
Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this recall free of charge for you.
Q: Can I have this recall performed at an independent repair facility?
A: Only an authorized Subaru retailer can perform this recall free of charge for you.
Q: How long will this repair take?
A: The time to reprogram the driver assist system is approximately 25 minutes. However, it may be necessary to leave your vehicle for a longer period of
time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling. Please present this letter to your Subaru retailer
at the time this repair procedure is performed.
Q: Do I need to make an appointment?
A: Yes, please contact your authorized Subaru retailer to set up an appointment to ensure that the retailer is able to allocate a time slot to best
accommodate you.
Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please complete the prepaid postcard enclosed with your notification letter and mail it to us. If you prefer to
update this information online, please go to www.subaru.com/customer-support.html, select Email
Us then select Update Address from the drop down menu.